Many of you have taken advantage of our two week trial period to zero in on the best components for your Edwards. However, a few of you have returned products that aren’t quite perfect. In those instances, we have to charge you for damages. Some of the most common issues are the result of fast mute changes, careless instrument stand usage, poor packaging, and finger rings coming in contact with nicely finished brass surfaces.
We really don’t enjoy charging customers for scratches and dents, so please take care to baby your horn during the two-week trial. And do a thorough once-over before sending anything back to us (we do the same thing as soon as we open the box). If you’re like us, you don’t like surprises on your credit card bill.
We want to work with you but can not be responsible for damaged items that are returned to us.