Warranty | Edwards Instruments

Updated April 2018

Edwards Instrument Co. will repair or replace free of charge any part(s) found upon examination by Edwards to be defective in material or workmanship. The warranties do not cover instrument failure due to damage in transit, misuse, abuse, negligence of user, accidents, aftermarket alterations (such as cryogenic freezing), changing of factory valve settings, third-party repairs, or any sort of investigative dismantling by unauthorized persons. These warranties do not extend to non-durable components such as, but not limited to naturally worn finishes, rubber/plastic parts, valve springs, etc…

Lacquered instrument finishes on all instruments are covered for a period of no more than 3 years from the time of original Edwards invoice date or date of the original retail sale (whichever comes first). Crystallization, excessive lacquer breakdown, or any other lacquer defects that occur within the 3 year period should be reported to Edwards immediately for repair. All other instrument finishes are covered under the terms of the applicable Edwards warranty unless otherwise stated. Instrument finishes are non-durable and must be treated as such. Players with high skin acidity should take preventative measures to ensure finish longevity. Edwards is not responsible for excessive finish wear caused by ultrasonic cleaning, user neglect, misuse, damage, or alterations.

All warranty repairs shall be performed ONLY by the Edwards Instrument Company or an Edwards approved repair facility. Edwards assumes no responsibility and the warranties shall be void when any unapproved aftermarket modifications or damaging repairs have been made or attempted by others. This includes, but is not limited to, cryogenic freezing, ultrasonic cleaning, valve/piston modifications, or any other invasive customization.

Pistons and Axial Flow valves are subject to normal wear that is not covered under the Edwards Instrument Co. warranties. Piston/valve/rotor maintenance and upkeep are the sole responsibility of the user and should be performed regularly to ensure longevity. The Edwards lifetime Piston Warranty covers only those instruments manufactured by Edwards after 1991.

Edwards Instrument Company reserves the right to refuse any and all warranty claims if it is determined that any terms of the warranties have been violated. All warranties are transferable from the original owner.

What is and is not covered for trombones?

Edwards Instrument Company will repair or replace free of charge any part(s) found upon examination by Edwards at its factory in Elkhorn, WI to be defective in material or workmanship, subject to the following limitations:

The purchaser shall pay transportation costs to Elkhorn, WI on any warranty work. If the repair is deemed covered by the warranty, Edwards will pay the return transportation costs (UPS Ground only).
This warranty does not cover instrument failure due to damage in transit, misuse, abuse, negligence, accidents, alterations, changing the factory valve settings, repair, or investigative dismantling by unauthorized persons. The warranty does not extend to non-durable components, such as but not limited to lacquer and rubber goods that are subject to normal wear and tear, including but not limited to rod ends, slide alignment, valve bumpers, and valve springs.
Lacquer warranty is covered under a 3 year limited warranty. Any individual with high skin acidity should take preventative measures to ensure the lacquers longevity. Crystallization or any other lacquer defects that should occur within the three year limited warranty should be reported immediately to Edwards Instrument Company so appropriate repairs can be made.
All warranty work shall be performed ONLY by Edwards Instrument Co. Edwards assumes no responsibility, and this warranty shall be void, where repairs have been made or attempted by others.
Axial flow valves are subject to normal wear that is not covered under the Edwards Limited lifetime warranty. Valve maintenance should be performed on a regular basis. Every 3-5 years axial flow valves should be inspected by Edwards to make sure the pressure is within factory specifications. Valve recalibrations can be purchased to bring older valve sections to new specifications.

This warranty is the only warranty provided by Edwards. Edwards shall not be liable for consequential, indirect, special or punitive damages, including without limitation, physical injury, and shall in no event be liable in excess of the purchase price of the product.

Edwards’s products are manufactured to precise standards and carefully inspected before shipment. This Lifetime Limited Warranty is a statement of our intention to provide our customers with the highest quality in materials and workmanship to assure many years of dependable service.

In the event of a defect covered by this warranty, you must request a Return Material Authorization Number (RMA#) before returning your instrument to the factory. This number must be displayed on the outside of the shipping carton. All others will be refused. Edwards Instrument Company will not be responsible for unauthorized returns under any circumstances.

What is and is not covered for trumpets?

Edwards Instrument Company will repair or replace free of charge any part(s) found upon examination by Edwards at its factory in Elkhorn, WI, to be defective in material or workmanship, subject to the following limitations:

The purchaser shall pay transportation costs on any warranty work to Elkhorn, WI. Upon evaluation if the repair is deemed warranty Edwards will pay the return transportation costs (UPS Ground only).
This warranty does not cover instrument failure due to damage in transit, misuse, abuse, negligence, accidents, alterations, changing the factory valve settings, repair, or investigative dismantling by unauthorized persons. The warranty does not extend to non-durable components, and rubber goods that are subject to normal wear and tear, including but not limited to spit valve springs, piston felts, slide alignment, valve guides, and valve springs.
Silver and gold plating warranty is covered under a 1 year limited warranty. Any individual with high skin acidity should take preventative measures to ensure the plating’s longevity. Flaking or any other plating defects that should occur within the one year limited warranty should be reported immediately to Edwards Instrument Company so appropriate repairs can be made. After a year’s time, we will look at each instrument by years versus time in the field and how the instrument was taken care of.
All warranty work shall be performed ONLY by Edwards Instrument Co. Edwards assumes no responsibility, and this warranty shall be void, where repairs have been made or attempted by others.
Trumpet pistons are subject to normal wear that is not covered under the Edwards Limited lifetime warranty. Valve maintenance should be performed on a regular basis. Edwards Instrument Co. guarantees the pistons in all of its instruments to be free of defects in workmanship and materials for the life of the instrument. Should any piston defects occur, the Edwards Instrument Co. would repair or replace the piston.