Edwards : About Edwards : Contact : RMA Request

Return Material Authorization (RMA) Request

Please use the following form to request a Return Material Authorization number. After Cathy contacts you with the number, please ship your instrument via UPS.

The number Cathy gives you needs to be printed on the outside of the box as well as on a piece of paper inside the package. Please ship to the following:

Getzen Co.
Attn: Edwards Instruments
PO Box 440
530 S. Hwy H
Elkhorn, WI 53121

For repair submissions, please send at least two quality photos of your horn to chris (at) edwards-instruments (dot) com. In the form below, provide a detailed description of what repairs are needed. This will help us to provide you with an accurate quote without having the instrument in our hands.

* = required field

Name *

Address *

City *

State *

Zip/Postal Code *

Phone *

Email *

Model being returned *

Reason for return *

If other, please specify

Please use the below field to provide us with the details of your return. Specifically, list the part or parts being shipped back and any problems you're experiencing with those components.

Details *

Mailing Address

Edwards Instrument Co.
PO Box 440
530 S Hwy H
Elkhorn, WI 53121

Phone & Fax

Toll free: (800) 562-6838
Local: (262) 723-4221
Fax: (262) 723-4245

Other Contact Forms

Contact: Use this form for general inquiries about Edwards Instruments.
RMA Request: Need to return your instrument for warranty repair, evaluation or credit? Then use this form.
Request an Appointment: Are you ready to visit the factory to play test a horn? This is the page for you.
Dealer Inquiry: If you want to become a stocking Edwards dealer (and there none in your country), please use this form.