Posts Tagged ‘orders’

Edwards Site Update

Friday, September 26th, 2008

Many of you noticed that the Edwards site had some issues the last couple weeks. Our hosting company (who shall remain nameless) really dropped the ball. First, our blog and other php-based pages went down. After they “fixed” the php issue, the blog remained offline due to the fact that I was unable to FTP to the server to make updates to the configuration files. To make matters worse, our shopping cart went offline late last week.

I was promised last Tuesday (September 16) that they were working hard to fix the errors. I sent daily emails to tech support and received the same canned response every time. (In fact, the first response I received was actually a form letter telling me how to set up advanced email.) Christan gave me the green light to move to a new host and things are once again working. However, the shopping cart will remain offline for a while as we figure out which direction to take our online store.

If you wish to place an order, please call 800.562.6838. You may also use our online form to discuss options with Christan or Ron.

We hope you like the new blog. A new site will be coming soon, along with a new offering for tenor trombonists.


Place Your Order Before the Fall Rush

Tuesday, August 26th, 2008

It happens every school year. We receive a flood of instrument orders once student loans start to come in. But our policy is to charge you only when your order is complete. So if you know you’re going to be receiving lots of cash and want to spend it on an Edwards, get a jump on the waiting list that is sure to form in September by ordering your instrument early. Once your loan is safely in your savings account, your horn will already be in process. It makes the waiting period that much more bearable.

Midwest Floods Affect Shipping

Thursday, June 19th, 2008

If you have not watched the news lately, I’ll fill you in…

Wisconsin has been hammered with rain for the past few weeks. Rivers are over their banks, roads are closed, homes are under water, and many people have had their lives disrupted in major ways.

Fortunately, it’s been business as usual for Edwards, but we’re feeling the trickle down effects, as well. UPS, our shipping company, has informed us that they can not guarantee their normal delivery times. Please understand that, although we’re doing our best to get our products out to you, there may be delays until we get a little heat and sun.