Frequently Asked Questions

Here at Edwards we work hard to fulfill all orders in a timely fashion.  We understand that buying a new instrument can be a thrill, and we certainly don't want to dampen that excitement. However, in recent months we have become over saturated with email requests inquiring about delivery times for placed orders. Since we are an extremely small company, time spent answering these emails takes us away from order fulfillment. In fact, we end up spending more time in front of the computer than we do in final assembly.

Below you'll find an extensive list of questions we answer everyday on the phone or via email. Please take the time to go through this thoroughly before contacting us.

If, however, your question is not answered below (or we are past a delivery time on your order) please do contact us and we will do our best to respond in a timely fashion.

Instrument Delivery

Delivery times will vary depending on recent orders and available inventory. When we have a huge influx of orders, trombones can take up to 4 - 6 months to deliver. Trumpets can take 2 - 3 months. (Normal trumpet delivery is 3 - 5 weeks if everything is in stock). Special orders will further increase the delivery time.

Our number one priority is to maintain the highest levels of quality. We want to make an individual instrument that is best for you. So once you place an order, realize that we are working every day to make the perfect horn for you.

How much does it cost to ship?

The following shipping chart ONLY applies to Continental US orders. All other locations may have additional costs. All shipping prices are subject to change due to esalating fuel prices.

For all trombone related parts

Saturday delivery is $10 extra and only applies to first day deliveries.

For all trumpet related parts

What shipping companies do you use?

We ship primarily with United Parcel Service (UPS). USPS is used only for small parts -- never for instruments.  The rates listed are for UPS only.  

Merchandise Return or Exchange

How do I return merchandise?

Instruments or components being returned to Edwards for repair or credit will not be received unless the package has a Return Materials Authorization (RMA) number. RMA numbers can be obtained online or by phone.

The RMA number must be displayed on the outside of the shipping carton. All others will be refused. Edwards Instrument Company will not be responsible for unauthorized returns under any circumstances. A good idea is to also include the number inside along with a note on why the part(s) are being returned. The more detailed the letter, the better we can serve you.

What packing procedure do you recommend?

We ship a LOT of instruments. Less than 1% of them are damaged in shipping. Our customers aren’t always so lucky. Lately we’ve had many customers ship their instruments back to us in the same box we originally sent to them. If the box is in good condition then it might protect your investment for another round of UPS TLC. However, if the box has been compromised in any way, please use a new box. If you’re not sure, place the compromised box within a new larger box to ensure the instrument’s safe arrival in Elkhorn.

These are the box dimensions we use for various components:

Trombones
Tuning slide: 10"x8"x8"
Valve section (bass/tenor): 21"x14"x8"
Slide section: 10"x10"x39"
Trombone bell: 15"x20"x26"
Complete bell section: 15"x16"x42"
Complete tenor trombone: 15"x16"x42"
Complete bass trombone: 18"x22"x43"

Trumpets
Trumpet bell: 11"x16"x28"
Complete trumpet: 11"x16"x28"

Using the above dimensions when choosing a box will not guarantee your horn’s safety, but it will definitely increase its chances of survival. The most important thing to remember is that, when in doubt, pack more bubble wrap around the instrument.

Gold Plating Options

Trombone Gold Plating

All prices are subject to change without notice.  Surcharges may apply to below prices depending upon market  price of gold. 

• Trombone Bell Gold Plating adds $700.00 to price of bell
• Trombone tuning slide gold plating adds $150.00 to price of tuning slide
• Trombone Neckpipe gold plating adds $150.00 to price of neckpipe
• Trombone handslide gold plating adds $450.00 to price of handslide
• Trombone Tenor Valve section adds $300.00 to price of valve section
• Bass Trombone Valve section gold plating adds $600.00 to price of valve section

Trumpet Gold Plating

All prices are subject to change without notice.  Surcharges may apply to below prices depending upon market  price of gold.

Trumpet Gold plated adds $500.00 to price of horn (excludes Generation X which factors in gold plating.  Deduct $500.00 for raw brass Generation X)

• Trumpet bell in gold plating adds $250.00 to the price of the bell
• Trumpet valve section in gold plating adds $250.00 to the price of the valve section

Warranty

What is and is not covered for trombones?

Edwards Instrument Company will repair or replace free of charge any part(s) found upon examination by Edwards at its factory in Elkhorn, WI to be defective in material or workmanship, subject to the following limitations:

• The purchaser shall pay transportation costs to Elkhorn, WI on any warranty work. If the repair is deemed covered by the warranty, Edwards will pay the return transportation costs (UPS Ground only).
• This warranty does not cover instrument failure due to damage in transit, misuse, abuse, negligence, accidents, alterations, changing the factory valve settings, repair, or investigative dismantling by unauthorized persons. The warranty does not extend to non-durable components, such as but not limited to lacquer and rubber goods that are subject to normal wear and tear, including but not limited to rod ends, slide alignment, valve bumpers, and valve springs.
• Lacquer warranty is covered under a 3 year limited warranty. Any individual with high skin acidity should take preventative measures to ensure the lacquers longevity. Crystallization or any other lacquer defects that should occur within the three year limited warranty should be reported immediately to Edwards Instrument Company so appropriate repairs can be made.
• All warranty work shall be performed ONLY by Edwards Instrument Co. Edwards assumes no responsibility, and this warranty shall be void, where repairs have been made or attempted by others.
• Axial flow valves are subject to normal wear that is not covered under the Edwards Limited lifetime warranty. Valve maintenance should be performed on a regular basis. Every 3-5 years axial flow valves should be inspected by Edwards to make sure the pressure is within factory specifications. Valve recalibrations can be purchased to bring older valve sections to new specifications.

This warranty is the only warranty provided by Edwards. Edwards shall not be liable for consequential, indirect, special or punitive damages, including without limitation, physical injury, and shall in no event be liable in excess of the purchase price of the product.

Edwards’s products are manufactured to precise standards and carefully inspected before shipment. This Lifetime Limited Warranty is a statement of our intention to provide our customers with the highest quality in materials and workmanship to assure many years of dependable service.

In the event of a defect covered by this warranty, you must request a Return Material Authorization Number (RMA#) before returning your instrument to the factory. This number must be displayed on the outside of the shipping carton. All others will be refused. Edwards Instrument Company will not be responsible for unauthorized returns under any circumstances.

What is/not covered for trumpets

Edwards Instrument Company will repair or replace free of charge any part(s) found upon examination by Edwards at its factory in Elkhorn, WI, to be defective in material or workmanship, subject to the following limitations:

• The purchaser shall pay transportation costs on any warranty work to Elkhorn, WI. Upon evaluation if the repair is deemed warranty Edwards will pay the return transportation costs (UPS Ground only).
• This warranty does not cover instrument failure due to damage in transit, misuse, abuse, negligence, accidents, alterations, changing the factory valve settings, repair, or investigative dismantling by unauthorized persons. The warranty does not extend to non-durable components, and rubber goods that are subject to normal wear and tear, including but not limited to spit valve springs, piston felts, slide alignment, valve guides, and valve springs.
• Silver and gold plating warranty is covered under a 5 year limited warranty. Any individual with high skin acidity should take preventative measures to ensure the plating’s longevity. Flaking or any other plating defects that should occur within the five year limited warranty should be reported immediately to Edwards Instrument Company so appropriate repairs can be made.
• All warranty work shall be performed ONLY by Edwards Instrument Co. Edwards assumes no responsibility, and this warranty shall be void, where repairs have been made or attempted by others.
• Trumpet pistons are subject to normal wear that is not covered under the Edwards Limited lifetime warranty. Valve maintenance should be performed on a regular basis. Edwards Instrument Co. guarantees the pistons in all of its instruments to be free of defects in workmanship and materials for the life of the instrument. Should any piston defects occur, the Edwards Instrument Co. would repair or replace the piston.

This warranty is the only warranty provided by Edwards. Edwards shall not be liable for consequential, indirect, special or punitive damages, including without limitation, physical injury, and shall in no event be liable in excess of the purchase price of the product.

Edwards’s products are manufactured to precise standards and carefully inspected before shipment. This Lifetime Limited Warranty is a statement of our intention to provide our customers with the highest quality in materials and workmanship to assure many years of dependable service.

In the event of a defect covered by this warranty, you must request a Return Material Authorization Number (RMA#) before returning your instrument to the factory. This number must be displayed on the outside of the shipping carton. All others will be refused. Edwards Instrument Company will not be responsible for unauthorized returns under any circumstances.

Appointments

What do I need to visit Edwards for my appointment?

• Edwards Instrument Co.
  530 S Hwy H
  Elkhorn, WI 53121
  (262) 723-4221
  (800) 562-6838
  
• Google Maps contains 100% accurate directions. Our address does not show up accurately in any other online map service. Google's Directions.
• Make sure you have a car rental confirmed before you depart for your airport. The closest airport to Edwards is Milwaukee (airport code MKE), which is 45 minutes away by car. O’Hare International in Chicago (airport code ORD) is the second closest with a driving time of 1.5 hours. Chicago Midway is the farthest from Elkhorn at 2-2.5 hours. If you are able, advance book a flight into Milwaukee to have a relatively stress-free trip. The traffic is much easier to navigate, as well. The flights into Milwaukee can be competitive with Chicago’s airports if you book far enough in advance.
  
  Milwaukee’s Mitchell International (http://www.mitchellairport.com)
  
  Airport Shuttle Service
  Airport Connection
  (414) 769-2444
  www.mkelimo.com
  
  Chicago's O'Hare International (http://www.flychicago.com/ohare/home.asp) , or Chicago’s Midway International (http://www.flychicago.com/midway/home.asp) .
• Make your hotel reservations in advance. Southeastern Wisconsin is a tourist area and hotel rates will fluctuate with the seasons.
  • Americinn
    (262) 723-7799
    Hwy 67 & I43
    Elkhorn, WI (1 mile from factory)
  • Best Western
    (262) 248-9181
    300 Wrigley Dr.
    Lake Geneva, WI (12 miles from factory)
  • The Cove of Lake Geneva
    (262) 249-9460
    111 Center St
    Lake Geneva, WI (12 miles from factory)
  • Super 8 Motel
    (262) 728-1700
    518 Borg Rd.
    Delevan, WI (7 miles from factory)
  • Hawthorn Suites Kenosha - Pheasant Prairie
    7887 94th Avenue
    Pleasant Prairie, WI 53158
    (262) 942-6000
    Includes kitchen facilities
    
• Book your appointment with us three to four weeks in advance.
• Bring two contrasting pieces of music to your appointment. Plan on playing both while getting fit to your Edwards.
• Bring your mouthpiece. We have Edwards and Griego mouthpieces available to try in house.
• If the door at the Edwards building is locked when you arrive, please go two buildings down to Getzen. They will announce your arrival.

Can I take the instrument home the same day?

We feel it is very important that you receive the same exact instrument you traveled so far to have built. If all of the components are available and ready for you, we are happy to let you take your new pride and joy home. If there is a backorder on a particular part (i.e. valves) we will ship the instrument as soon as it is available. The instrument you receive from your appointment is the exact components that we fit to you, no substitutions whatsoever.

Please understand that if you physically take the instrument from our building you will be responsible for Wisconsin state sales tax (5.5%). If the instrument is shipped instead, the only additional charge from Edwards is the cost of shipping; no Wisconsin sales tax is applied.

How do I get to Edwards?

Google Maps

Where do I eat?
(listed from cost efficient to expensive)

1. Lukes-Market Street Italian Sandwiches
   (262) 723-4676
   117 W. Market St.
   Elkhorn, WI
   Great Charbroiled Chicken Sandwich ($2.79). Get everything on it with provolone cheese & French bread. (Get the small fry as the large is disgustingly huge)
2. Larducci’s Take Out Pizza
   (262) 723-6668
   20 Washington St.
   Elkhorn, WI
   Loaded large around $15 - $20.
3. Moy’s Restaurant
   (262) 723-3993
   3 N Wisconsin St.
   Elkhorn, WI
   Chinese food. $5 - $9 per person for lunch. Dinner dishes increase in price.
4. Moose Creek Bar & Grille
   (262) 723-8844
   N4403 Cty Tk H
   Elkhorn, WI
   Just down the street from Edwards but totals $10 per person by the time you’re done with lunch. Sandwich/burger place.
5. Anthony’s Steak House
   (262) 248-1818
   W3354 Hwy 50
   Lake Geneva, WI
   Great steaks. 70s decor but a good place to eat. $15 - $25 per person .
6. Sweet Aroma Ristorante
   (262) 723-6878
   W404 Cty Tk X
   Delevan, WI
   Great Italian food. Entrees are $13 - $23.

Maintenance

What lubricants and methods do you recommend for trombone?

For the valve, we recommend Edwards Rotor Oil, Edwards Spindle Oil, and SVP. We created these lubricants to meet our exact needs for our tolerances. We cannot guarantee the long-term effects and performance of other lubricants. For more detail please see our Axial Flow Maintenance page.

For the slide, we highly recommend the use of Trombotine. Every Edwards slide is shipped with Trombotine on the slide. For a detailed explanation of the Trombotine application please see our Slide Care page.

How can I order more Edwards lubricants

Trombone Lubricants may be ordered online.

Instrument Repairs/Modifications

Do you work on other brands of instruments?

As much as we love all trombones and trumpets, the reality is the demand for our instruments is so high that it is impossible for us to service other makes.

Can Edwards components be converted for other brands?

Many people ask us if they can purchase just our valve sections to put into their existing instruments. The answer is yes, but before you purchase you need to consider what you are diving into.

• We will not do the conversion for you. We are so busy trying to keep up with demand that every effort we have currently is going into producing instruments for existing orders. There are a few great technicians that can do conversions so call and talk to them before purchasing a valve system.
• Consider what parts need to be changed to do the conversion and their availability. You will more than likely need to change over the bell braces, and on trombone, the main tuning receiver on the valve side.
• On trombone, 85-90% of the time our receivers will work with your Bach slide taper. There are times that the taper may need to be roughed up a bit to make it grab better with our receivers. We machine each of our parts to match and we cannot be held responsible for other manufacturers tolerances.

If you want to purchase an Edwards trombone slide to fit your Conn or Bach we can do this quite easily. The only things to consider are the overall length of the slide. Our slides are 1/4" shorter than a Bach slide. This means you will be pulled out farther on your Bach than you currently are. The slide width is also wider than a standard Conn slide so keep this in mind as to where the bell will be in regards to your slide hand when the horn is assembled

What does it cost?

There are many different repairs that we do on both trombones and trumpets. If your repair is not listed here please call or email us for a quote.

Trombone Repairs:

• Slide Recalibration: $100 - includes small dent removal in outer tubes.
• Slide Tube Replacement: $180 - includes single replacement of slide tube with labor/relacquering.
• Bell/minor dent work: $30 - $125 depending upon severity of dents. You can receive a rough estimate by emailing Edwards pictures of the damaged component. Many times it is more cost effective for us to replace a branch or piece that is damaged. We will always give you the most cost effective repair solution first.
• Valve recalibration and replacement
  • Top plate work: $125 for tenor and $175 for bass trombone valve sections. This will bring your valve section to our most current specifications.
  • Top plate removed, re-machined, remounted with solder shadows, relacquered: $200 per valve.
  • Top plate replaced, valve replaced, relacquered: $300 per valve.
  • Total valve replacement, relacquered: $600 per valve.
• Complete overhaul of T302 Tenor: $900+ depending on condition. Exact quote given at time of check in at our facilities in Elkhorn.
• Complete overhaul of T350 Tenor Trombone: $1200+ depending on condition. Includes Recalibrate/replacement of valve, slide recalibration, dent work, replace tubing if necessary. Restores your horn to "like new" condition.
• Complete overhaul of Bass Trombone: $1800+ depending on condition. Exact quote given at time of check in at our facilities in Elkhorn.
• Cleaning of slide/valve/instrument in house: $50 an hour labor plus parts.

Will you build...?

If you have a special request for altered tuning, lever manipulation, or anything else, feel free to ask. If we are capable of creating that special something, we will do it. Please understand that your time is just as valuable as ours. Any extra-custom work will carry additional charges based upon the time and materials required.

How long will it take to...?

We completely understand what it is like to be without your instrument. At Edwards, we will do everything that your local shop can offer and more. When you send your instrument in, the very same people who built that particular part, will also be doing the repair work. That being said any work performed by us is fit in around our production time. We would love to be able to quote exact day time frames, but reality has taught we can only provide estimates. We appreciate your patience.

My trombone leadpipe is stuck. Help!

The first step is to use your mouthpiece to get the leadpipe un-stuck. For many, this will be the end of the dilemma. However, it is possible to get the mouthpiece stuck in the leadpipe. If this happens, gently tap the leadpipe nut knurling away from the mouthpiece with a Delrin or Rawhide hammer. Hold the mouthpiece and leadpipe in your left hand so that when the pipe comes free it won’t fall to the ground. You will need to tap the leadpipe gently while rotating the mouthpiece/leadpipe in your left hand. It might take a few minutes, but the mouthpiece will always break free from the leadpipe.

For those really stuck leadpipes:

Take a set of adjustable pliers and wrap either cloth or tape around the jaws. This will prevent them from scoring the leadpipe or instrument. Hold only the slide and grip the leadpipe nut knurling with the covered jaws of the pliers. Turn firmly to the left and then remove the leadpipe.

Once the leadpipe is removed take a small amount of tuning slide grease and apply it to the leadpipe end and threads. This will help keep the pipe free from corrosion. If your leadpipe is perpetually stuck, consider purchasing a small rubber "o-ring" from a hardware store. Put the ring on the leadpipe just below the nut. This will definitely prevent the leadpipe from ever getting stuck again.

Trial Period

What is the trial period policy?

Our trial period is effective for those who order directly from Edwards US. All distributors set their own trial period policy.

Instruments obtained via a phone or internet order have a two week trial period that starts upon receipt of your shipped instrument. During this time, you may return all or part of your order. You must obtain a Return Merchandise Authorization (RMA) number BEFORE the two-week trial has passed. Any merchandise being returned must be sent back in the condition in which it was received. In the case of credit being issued for a return item, any damage will be deducted from the credit total.

Instruments obtained through a fitting at the Pro Stop are subject to a 15% restocking fee if the complete instrument is returned during the two-week trial period. This restocking fee applies to instruments taken from Edwards or shipped after the fitting is complete. Exchanges in partial equipment are not subject to the 15% restocking fee. You must obtain a Return Merchandise Authorization (RMA) number BEFORE the two-week trial has passed. Any merchandise being returned must be sent back in the condition in which it was received. In the case of credit being issued for a return item, any damage will be deducted from the credit total.

What does it cost?

In order to take part in the trial period, you will need to place a deposit for the entire purchase amount of the instrument or component(s). We accept Visa, MasterCard, personal check, or money order. The customer is responsible for shipping to and from the factory.

Ordering Small Parts

I have lost... How can I order a new one?

If you have lost a small part such as a screw or allen wrench please call us at 1-800-562-6838. We will be more than happy to assist you swiftly in your needs.

Will you sell small parts to convert my bell to fit an Edwards?

Although we have been a strong contributor to the development of modular instruments, we exist and design all of our parts to complement the complete Edwards trombone or trumpet.

We do not sell any conversion kits or parts under any circumstances.

Leadpipe Identification

How do I identify a trombone leadpipe?

The nut that your fingers come in contact with, when you are screwing in the leadpipe is set with grooves and ridges. The number of grooves notes the leadpipe:

• One Groove + Two Ridges = T1 or B1
• Two Grooves + Three Ridges = T2 or B2
• Three Grooves + Four Ridges = T3 or B3

How do I identify a trumpet leadpipe?

Each trumpet leadpipe is hand-stamped on the mouthpiece receiver with it’s appropriate marking.

Brand Compatibility

Which Edwards components fit a Getzen?

The following trombone components will fit all Getzen Custom series trombones.

• Tuning Slides
• Leadpipes
• Counterweights

The following trumpet components will fit the Getzen Genesis trumpet

• Leadpipes
• Top Caps, Bottom Caps, Finger Buttons

What Edwards components fit a Bach?

Our trombone hand slides as well as bell sections are compatible with Bach taper/receivers. No trumpet components will fit on Bach trumpets.

What Edwards components fit a Conn?

By special order only will our hand slides and bell sections fit a Conn trombone. No trumpet components will fit on a Conn trumpets.

Getzen

What relationship do you have with Getzen?

Getzen Instrument Co. is our Parent Company.

There are three companies under the Getzen umbrella: Getzen Instrument Co., Allied Music Supply, and Edwards Instrument Company. The factory is located in the Getzen facility and shares the responsibility of building parts for Allied Supply, Getzen, and of course Edwards. There is a select group of craftsman within the factory that have been hand picked to produce Edwards Instruments. These craftsmen sometimes have worked for many years before they have reached the level to build a professional level instrument. The Getzen factory allows a system where an incoming employee can learn the trade before being expected to produce the highest level of professional instruments.

Materials used in the Getzen line are the same exact quality materials that Edwards uses.

Our History

In 1989, Allied Music begins production of the first Edwards Trombones.

The Getzen Company, under the direction of Charles Andrews, declares bankruptcy in 1991. Shortly thereafter, Allied Music Corporation, owned and operated by the grandsons of the Getzen Company's founder, purchases the assets of the Getzen Company out of Federal Bankruptcy Court.

The employees and equipment from the Getzen Company are immediately moved to Allied Music’s facilities on Highway H. Following the move, the Getzen Company is made the parent manufacturing company and Edwards Instrument/Allied Music is named a wholly owned subsidiary.

After years of expansion, Edwards outgrows its corner of the Getzen factory. The Edwards play testing and sales facilities are moved to their own building in 2000 while the production of Edwards instruments remains in the Getzen facility.

Edwards vs. Getzen Custom Series

What is the difference between a Getzen Custom Series instrument and an Edwards?

Getzen is our parent company, which shares a lot with us in the manufacturing process. They offer a line of instruments named the Getzen Custom Series. This line of instruments is offered as a low-cost alternative to those who do not need the style of instrument Edwards provides. The quality of all materials and valves are identical.

The primary difference between the two is simply options. Not only do we offer literally 10,000 plus combinations of components, but the absolute ability to alter anything. These options are available to you either by phone or by personally visiting our shop where we will fit the instrument to your exact playing needs, by sound and feel.

Brass Material

What does bell gauge mean?

The thickness of the bell material we use is measured and referred to as gauge. We offer 20 (thickest) 21, 21, and 23 (lightest) gauge.

What is the difference in material composition?

We offer three types of brass.

• Yellow Brass - 70% Copper, 30% Zinc
• Rose Brass - 85% Copper, 15% Zinc
• Red Brass or Bronze - 90% Copper, 10% Zinc

Overall we feel these three combinations offer the best balance of color and response.

How much of a Edwards is made in the USA?

100% of all our brass and nickel materials come from US sources. Our sterling silver material is sourced from Germany.

100% of all our manufacturing from start to finish is done in Elkhorn, WI. We, along with our parent company Getzen, firmly believe in "Made in the USA."

Axial Flow Valves

Why does Edwards use Axial Flow Valves?

In the world of large bore tenor and bass trombones, valves are a big factor in determining the sound and response of an instrument. Using the Thayer valve, Edwards has always pioneered improvements in valve technology. Our competitors have tried time and again to improve upon the original design, yet the Thayer remains the industry standard as the other valves come and go.

In order to understand valves you must first examine the tubes leading in and out of the valves. Conventional rotor designs direct the air 90 degrees to the right and then through the wrap before the air bends another 90 degrees into the neck pipe.

This second 90-degree turn is achieved only if the valve knuckle is set correctly. On certain trombones the knuckle comes in straight from the top (parallel with the neck pipe), which causes the air to bend 180 degrees. This creates a major pinch in the air stream that changes the horn’s resonance in the valve register. This brings us to an essential point — the most important trait of a good valve is the ability for a player to sound the same on the open horn and when the valve is depressed.

Some manufacturers vent their valves in order to get rid of valve "pop". While good in theory, venting a valve in between the ports can cause half-valved effects. Even more importantly, it can cause airflow interruptions and disrupt the aperture of the player. As a result, technical valve passages become all valve noise and note lengths are compromised, leaving more articulation and air than tone. Now add another valve for bass trombonists and the problems with this design are magnified.

Certain vented rotors also present the player with mechanical problems. On these valves, one needs to be careful with the removable bearing plates. If the valve with the stop arm mounted to it moves the ports will move as well. The ports will then be stuck in purgatory, no longer engaged or not engaged (i.e. a half-valved position). Traditional conventional rotors have the bearing plate (with stop arm assembly) soldered in place. With this design, the bearing plate presses in on just one side, leaving the stop arm in the correct position. As a result, your ports will always line up correctly with the valve knuckles.

The beauty of the Thayer valve is that the air only bends 30 degrees when you engage the valve. The disruption is the least of any valve on the market and leaves the player with a very natural sounding — and feeling — instrument. The largest bend is on the backside of the wrap where the tubing goes back into the Bb side of the horn. Even with this turn in the wrap, the Thayer valve still allows the player to color the trigger-side notes and even increase the breadth of the notes in the extreme low register. No other valve on the market will allow you to do this.

At Edwards, there are certain tolerance allowances we maintain in manufacturing our Thayers in order to keep each valve moving smoothly. We "air pressure fit" every valve to ensure a certain feel and sound in our instruments. There is a balance in valve tolerances. If the pressure gets too high, you might experience tightness in the low register (when the valve is depressed) and excessive back pressure in the high register, causing physical discomfort in the neck and body. For years we have talked about stress-free mounting of instruments; when tolerances within the valve become too high, this is no different than building stress into the valve.

Thayer valve recalibrations are easily done by replacing the bearing and adjusting the top plate. With this simple repair, even the oldest Thayer valves can play and feel is if they are brand new. Edwards continues to produce the benchmark of professional instruments through our careful attention to every detail. The Thayer valve is a major part of our trombone design because it offers zero distortion and free-blowing qualities that our competitors have tried to copy (which, we have to say, makes us feel a little flattered).

Bullet Brace

Will your Bullet Brace fit my non-Edwards trombone?

The bullet brace will fit most Bach 42 and 50's. The Bach model Mercedez does not have enough room to fit the bullet brace. Conn 88's will work as long as there is over 9/16" width to mount the bullet brace. The overall length is just over 1 1/2". S braces to fit into your hand can and have been modified to fit individuals. Let us know if the bullet brace fits on the horn but you need a custom S brace to fit your hand better.

Catalogs

How can I receive an Edwards Catalog?

http://www.edwards-instruments.com/about/catalog.shtml

Job Opportunities

Are you currently hiring?

Although our staff is very, very small, we are not hiring at this time.

Sponsorship

I would like to endorse Edwards. How do I go about it?

Thank you for you interest in endorsing Edwards Instruments. As fellow musicians we completely understand that without you, our instruments can never come to life.

Our marketing and promotional budget is very small. Because of our limited budget, spending is aimed to be as effective as possible. The promotion of educational opportunities not only exposes our instruments to multitudes, it furthers the promotion of trumpet and trombone playing. While we do benefit, we see the greater good of exposing more and more musicians to a wide world of sound while furthering your career.

In order to be considered by Edwards you MUST have an order history with us. We are looking to sponsor musicians that have a passion for our products with personal experience and results using them. We feel that musicians who are using our products on a consistent basis are better equipped to represent us because they know first-hand the benefits they provide.

We receive literally hundreds of requests every year and, with limited financial resources available, we must give first consideration to those who are currently using our products. If you have not played our instruments before, we encourage you to give them a thorough test - we know you'll experience tremendous results – and after you have had the opportunity to use them consistently, seeing how well they work with you, we will be in a better position to consider sponsorship.

Please understand that Edwards Instrument Co does not pay anyone to play our instruments. We do not sponsor recordings or publications. Although we can offer referrals, we do not book or manage any artists.

The world has wide array of choices, we hope you choose an Edwards.

If you would like to be considered for an Edwards endorsement please send the following to:

Edwards Instrument Co.
Artist Consideration
530 S Hwy H
PO Box 440
Elkhorn, WI
USA
53121

For our consideration we would like the following materials:

• Recent CD recordings-Please no cassette tapes.
• A photograph of yourself either performing or head shot
• A brief performance history
• Resume
• Discography
• A letter containing the following information:
• Name, address, phone number(s), fax number(s), and e-mail address
• Do you currently play an Edwards instrument? If yes, what specifically? If no, explain why you seek endorsement.
• What kind of music are you currently playing?
• Are you seeking endorsement from other instrument companies? If yes, what other companies are you contacting?
• List any other musical instrument endorsements you may currently have. Also, please include your contact for each endorsement along with a number at which they can be reached.
• If you become Edwards artist at some level, what are your expectations of Edwards? What is it specifically you are looking for from Edwards?
• What can Edwards instruments expect from you? How often do you/will you be offering clinics and performances?

These materials will not be returned to you.

Please understand that it make take up to 6 weeks for us to review your materials. We will contact you first; please do not contact us beforehand about your materials.

I have an event that I would like Edwards to sponsor. How do I go about it?

It is the Edwards Artist responsibility to contact Edwards before the event. We find it much easier to work with a limited number of artists instead of every sponsor that is hiring an Edwards Clinician/Artist. If there is a local event that you would like Edwards to participate in and display please email us the specifics of your event.

Edwards Dealers

Which stores carry Edwards?

Edwards Instruments (US sales) are only available through the Edwards Instrument Company in Elkhorn, Wisconsin. Instruments can be sent out on an approval basis providing proper credit has been established. Of course, it is more efficient if you can visit our pro-shop in Wisconsin.

I am not in the US, where can I try Edwards?

Please visit our distributor page to find the closest Edwards dealer for your country.

Will you ship direct to my country?

If we do not have a distributor or dealer that serves your country, we are more than happy to ship directly to you. Please understand that you will be responsible for all taxes and duties applicable.

How can I become an Edwards Dealer?

If there is not a distributor in your country and you want to become a stocking Edwards dealer, please contact us through our dealer enquiry page.  We will contact you within 7-10 business days upon receipt of this form.

We are interested in dealers that want to stock and promote our products.  If you only need one instrument please contact your closest distributor.  Those enquiries requesting just one instrument will be referred to the nearest dealer. 

Bell Numbers

What does the trombone bell number stand for?

Our trombone bell numbering system has no hidden code for deciphering the bell characteristics. The numbering system is a code for our factory that relates to a build sheet on what should be done to that particular bell.

The only order to the system is if you take a yellow brass bell, subtract one number, you end up with a rose bell, subtract 2 and you have a red brass bell.

321CF is yellow brass, 320CF is rose brass and 319CF is red brass. All three bells are tempered and have an unsoldered rim, just different material composition.

How do you decipher a trumpet bell number?

Translating a trumpet bell number is quite simple. Please understand that over time this system has been added to and may not be consistent with our early products.

For Bb trumpet bells the following system applies:

Example: XK22BHT- would mean a Bb, 5 1/8" diameter, K mandrel shape, 22-gauge material, bronze bell that has been heat treated.

For C trumpet bells the following system applies:

Example: C321A- would mean a C, 4 7/8" diameter, 3 mandrel shape, 21-gauge material, yellow brass bell that has been annealed.

Sound

When you are building my instrument, what are you listening for?

• Response
  How clean are the articulations throughout the registers? How quickly does the sound start? Is there any hesitation before the tone begins?
• Sound Width
  Is the sound too wide? Too narrow? Does it have a fuzzy outer ring? Is the ring too clear? Does the ring need more color?
• Sound Depth
  If sound width is east and west, think of depth as north and south. A tone with presence also needs to be thick, which gives sound many dimensions of color. When the sound depth is rich and thick you can listen into the sound rather than just hearing a sound.
  
  The ideal sound is an enveloping tone that, when you close your eyes, it seems as if the player is about 10 feet from you when in reality he/she is 20-30 feet away.
• Core of Sound
  The core of sound will be hollow if the tone is unfocused. On the other hand, if the center of the sound is too tight, the tone will become nasally and disconnected from the outer ring. We try for a rich, centered core that attaches itself to the outer ring and allows the player to "blossom" the note when the volume is increased. If the core is balanced with the outer ring, the player will generally have more dynamic contrast and color in their sound palette.
  
  A great horn will have all the dynamics (ppp, pp, p, mp, mf, f, ff, fff) and allow the player to manipulate the sound in all these dynamics without causing intonation problems. The horn should be consistent but still allow the player to manipulate the sound in order to achieve his/her musical goals.
• Balance of Overtones
  Is the tone too bright? Too dark?
  
  Overtones are like an old school audio equalizer. You have the lows (left side of the EQ), mid-range (center), and highs or upper overtones (right).
  
  What many people hear as bright we hear as an over saturation of upper overtones or a lack of low-to-mid overtones. When an individual says something is really "dark", what we hear is "wow, that sound has a lot of fundamental and less in the middle/upper range of overtones." We try to figure out what sound the player is striving for and then adjust the instrument accordingly. Most musicians want great sounds, which has a balance between lows, middles, and highs.
  
  Every individual has a different physiology — resonating chamber, dental structure, throat size and shape, etc. —, which affects the way each of us produces tone.
  
  Our definitions of tone quality may differ from those of other players, but it’s not always easy to use words to describe sound. One player’s description of tone may sound different another’s, yet they both may mean the exact same thing.

Website Issues

I would like to use an image or content from your website. How do I obtain permission?

Edwards Instrument Co. copyrights all content of www.edwards-instruments.com. For all permissions, please contact us.

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Please visit our web tools page.

Wow, you folks can't spell.

If you catch any errors on our website, feel free to contact us. We are human, play instruments that require a lot of air, and often work too much. Our spelling gets better every year!

Contact Info

If we still haven't answered your question, please do not hesitate to contact us either via our online form or through the address or telephone numbers below.

What is the Edwards mailing address?

Edwards Instrument Co.
530 S. Hwy H
P.O. Box 440
Elkhorn, WI

What are the Edwards Phone/Fax Numbers?

• Toll free: (800) 562-6838
• Local: (262) 723-4221
• Fax: (262) 723-4245